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International Returns;
All requests to return damaged or defective products purchased through our on line store are handled on a case-by-case basis.
Please contact for further assistance.
Please Note!:
(1) If merchandises were destroyed by inspection of the customhouse,it is possible that you cannot receive grant of transportation insurance.
(2) If your merchandises were damaged, please tell us by e-mail with digital photos(in the format of jpg. or png.file) within 30hours.
It is necessary to do the grant application for the Japanese Postal Service or the TNT (E.U. Zone) .
Rough estimate of shipping charge
* Shipping cost for 1 SH-M
E.M.S.(by the Japanese Postal Service)
USA: ¥6,100-JPY
United Kingdom: ¥8,260-JPY
Hong Kong: ¥5,000-JPY
Australia: ¥6,100-JPY
North America: ¥6,400-JPY
E.U. Zone: ¥7,350-JPY
T.N.T.(It's recommended for French and Italy shipping)
France: ¥26,800-JPY
Spain: ¥26,800-JPY
Italy: ¥26,800-JPY
USD to JPY
EUR to JPY
(A) Credit card:
Can be used credit cards (VISA , MASTER , JCB , American Express , Diners)
(B) Bank Wire Transfer(telex)
Please send the merchandises price to the account as below.
Banking account
Account Holder Name: Kabushikigaisya Arte Tokio Co.Ltd.
Bank: TAMA SHINKIN
Swift Code: TAMAJPJT
Branch: Nishikokubunji Branch(030)
Account No.: 0265573 (saving)
Tel:+81 (0)42 300 0565
(C) Paypal
It' s the simplest way to pay if you have Paypal account.
Contact Us
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