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International Returns;
All requests regarding the return of damaged or defective merchandise purchased through our on-line store are handled on a case-by-case basis.
For further assistance, please contact us.
Please Note:
(1) If merchandise is considered damaged by customs during inspection, you may not be able to insure it during shipping.
(2) If your merchandise has been damaged, please inform us by e-mail with digital photos (jpg. or png.) within 30hours.
This is necessary in order to apply to the Japanese Postal Service.
Rough estimate of shipping charges
E.M.S.(by the Japanese Postal Service)
For the main body of the doll.(Sidh's/ARTE060/ARTE60PP/ARTE040- for the main body of doll only-)
USA: ¥6,100-JPY
United Kingdom: ¥8,260-JPY
Hong Kong: ¥5,000-JPY
Taiwan: ¥4,000-JPY
Republic of Korea: ¥3,800-JPY
Australia: ¥6,100-JPY
North America: ¥6,400-JPY
E.U. Zone: ¥7,350-JPY
For a 27cm Doll.(ARTE027- for the main body of doll only-)
USA: ¥1,200-JPY
United Kingdom: ¥1,500-JPY
Hong Kong: ¥900-JPY
Taiwan: ¥900-JPY
Republic of Korea: ¥900-JPY
Australia: ¥1,200-JPY
USD to JPY
EUR to JPY
(A) Credit card:
Accepted credit cards (VISA , MASTERCARD , JCB)
(B) Bank Wire Transfer(telex)
Please send the merchandises price to the account as below.
Banking account
Account Holder Name: Kabushikigaisya Arte Tokio Co.Ltd.
Bank: TAMA SHINKIN
Swift Code: TAMAJPJT
Branch: Nishikokubunji Branch(030)
Account No.: 0265573 (regular savings)
Tel:+81 (0)42 300 0565
(C) Paypal
Payment by Paypal is the easiest.
Contact Us
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